Warranty Policy

Warranty Coverage

All Lennore water ionizer machines are covered against manufacturing defects under normal residential use, subject to the terms and conditions outlined below.

The warranty covers defects in materials and workmanship that occur during the applicable warranty period from the original date of purchase.

What the Warranty Covers

During the warranty period, Lennore will, at its discretion:

• Repair defective components
• Replace defective parts with genuine Lennore parts
• Replace the product if repair is not feasible (subject to evaluation)
• Provide technical support for warranty-related issues

Warranty Does Not Cover

This warranty does not cover damage resulting from:

• Improper installation
• Incorrect electrical supply
• Physical damage, accidents, or misuse
• Unauthorized repairs or modifications
• Damage caused by freezing, fire, flooding, or natural disasters
• Commercial or industrial use unless specifically approved
• Normal wear and tear
• Cosmetic damage that does not affect product performance
• Damage caused by poor water quality outside the recommended operating specifications
• Routine maintenance items such as filters and consumables

Installation Requirements

For warranty validity, the product should be installed according to Lennore installation guidelines.

Any damage caused by improper installation or operation outside the recommended specifications may not be covered.

Customer Responsibilities

To help ensure optimal performance, customers should:

• Use the machine according to the user manual.
• Replace filters at the recommended intervals.
• Use the recommended power supply.
• Maintain proper water pressure and water quality within specified limits.
• Keep proof of purchase for warranty verification.

Warranty Claim Process

If you experience any issue with your Lennore water ionizer:

1. Contact Lennore Customer Support.
2. Provide your purchase invoice or proof of purchase.
3. Share the product model and serial number.
4. Describe the issue and, if requested, provide photos or videos.
5. Our technical team will guide you through troubleshooting or arrange service if required.

Warranty Limitations

• Warranty applies only to the original purchaser unless otherwise stated.
• The warranty is non-transferable.
• Lennore reserves the right to inspect the product before approving any warranty claim.
• Replacement parts may be new or refurbished to equivalent performance standards.
• Warranty service does not extend the original warranty period unless required by applicable law.