Return Policy

Return Eligibility

• Return requests must be made within 7 days of product delivery.
• Products must be unused, undamaged, and returned in their original packaging with all accessories, manuals, and invoices.
• The product must not show signs of misuse, alteration, or physical damage.

Non-Returnable Items

• Installed or used products.
• Filters, cartridges, and other consumable items.
• Products damaged due to improper installation, misuse, or unauthorized repairs.
• Customized or special-order products.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please notify Lennore within 48 hours of delivery with clear photos or videos.
• After verification, we will arrange a replacement or an appropriate resolution.

Refunds

• Once the returned product is received and inspected, eligible refunds will be processed to the original payment method.
• Refund processing times may vary depending on your payment provider.

Return Shipping

• If the return is due to a manufacturing defect or an incorrect shipment, Lennore will arrange or cover the return shipping.
• For returns not related to product defects, return shipping charges may be the customer's responsibility.

Contact Us

For return requests or assistance, please contact the Lennore Customer Support Team through the contact details provided on our website.